We worked with Paul and Denny to close on a 2019 Encore. Paul was very knowledgable on the cars, did not push anything on us and overall extremely polite. Denny was fantastic throughout the buying experience. The staff overall is very attentive and care about the customers.
The staff was courteous and made sure that my vehicles needs were met. It was my first service at Rossi. Stephaney in the Service Dept. went above and beyond to make sure the vehicle was completed for me by the time I needed it.
The Rossi team felt like a family friendly environment. I immediately felt comfortable and well taken care of with the purchase of our family vehicle. Several employees came over to help My wife and I during our time at the dealership, not only were they helpful, but it was new years eve and knowing how much I'm sure everyone wanted to leave, not one employee made a big deal about it or even mentioned they were closing. Every one was willing to stay later to make sure we left with a smile on our face. I have purchased many vehicles in the past and have never felt as comfortable as I did at Rossi Cheverolet. I will definetly purchase all of my vehicles in the future from the team at Rossi.
Charlie was very knowledgeable in the car we purchased. He was also training a new salesman which he was very patient and calm. He was a very good trainer and seemed to let him learn by letting him take full control however correcting and coaching him when needed. Very pleasant buying experience. We first got there and asked for time alone and Charlie did it without hesitation letting us pick a car without pressure which more sales people should do. Let us breathe before committing a lot of money. Great buying experience.