I asked for a coolant flush for my Chevy Volt. I specifically asked for a flush of all 3 systems on my Volt: the engine, the battery and the electronics. I wasn't given a written quote. The verbal quote was for less than I expected so I didn't push for one. If I had been, that would have flagged that I wasn't going to get what I asked for. Instead, the service man recommended an injector cleaning, which was not mentioned in the user manual. They only performed the engine flush and the recommended injector cleaning. They recommended service I didn't need and didn't perform the service I asked for. They also recommended a $400 change of spark plugs but not a change of transmission fluid recommended by my manual.
We apologize about the misunderstanding on the services that you requested. I appreciate you taking my call today and allowing us to schedule a time for you to bring your vehicle back so that we can make it right. Please give me a call if you have any questions.
- Michael Rossi
Car was scheduled to be in shop for two days: for a 3-4 hour job of either one cause or another cause of oil leaking. Received call mid afternoon on first day advising neither was the cause and it was another reason (after delay in working up numbers for 3rd cause 10-11 hour job). Did not receive car back until following Wednesday (annoyed it took three plus days for 10-11 hour job). In addition a part that was replaced the month prior was “bad” and that was replaced. Phone messages (by receptionist?) were relayed incorrectly. Very disappointing .
Hi Cynthia, we appreciate your honest feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Tyler James did wonderful, he listened and was patient with me. He allowed me to test drive multiple cars to make sure I had a great experience and I was educated with all possible features. He was customer service oriented with us, focused on always making sure I understood my options, he was attentive as when I talked he was focused on listening and not allowing anything or anyone distract him, he always was positive with us. He never made me feel like I had to lower my options or settle. He made a great experience and impression on not just the product but the dealership as well. An employees work ethics not only represents who they are but also represents company and leadership they follow. Great job Tyler!!!! Marty Burke was great as well, very professional and his communication on point. Always clear, honest and straight to the point. He was a pleasure to work with. Ashley Ruprecht and Amanda Giunta were a pleasure to work with as well. They made sure I understood my technology of my car and well informed about extra services and products. Overall A++++ experience at Rossi, looking forward to establish a long lasting relationship for all my car needs and proud to say I switched from Honda to Chevy.
Hi Luis, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We sincerely thank you for your business and the positive review! Welcome to the GM family, we look forward to seeing you again soon!
From the start of getting to the dealership until I left, this was an absolute horrible day. I had my 3 children with me and had come to get a tire replaced under warranty from a road hazard. What should have been an hour repair and leave, turned into a 3.5 hour ordeal and dissatisfaction like no other. I called to make the appointment on Monday and my appointment was Thursday. I was assured that the dealership had the tires on site to replace my damaged tire and an additional tire that I would purchase so that the same tread was on the same axle. I was also told to call and start a claim with the insurance. When I called the insurance they advised they would not start a claim, the dealership would need to to this for repair/replacement of the tire. After this is when I scheduled the appointment with the dealership. Upon my arrival to the dealership, I was informed that they did not in fact have my tires on hand and would need to order them and I could come back tomorrow to get this replaced. I live over an hour away from this dealership and had 3 of my children with me, all under 3 yeas of age. The dealership then offered to remove tires from a new truck on site and put them on mine, which I was fine with. They decided to do remove the tires from a 1500 Silverado to put on my 2500 Silverado. Not realizing that they were in fact different tire types. Then they stated that nobody had the tires around and would need to wait until tomorrow. This continued to extend my wait and frustrate my children. I made phone calls myself to local tire places and found that I could have the tires in a short amount of time, and they would do the warranty work for me. I was going to take my business to them when the dealership all of sudden was able to locate tires and had to send someone to get them. This took well over an hour to even retrieve and return and then even longer to get them put on my truck. I was told that the tires were there and that there were 2 guys working on the truck to get the tires done and I would be out very shortly, but when I looked into the shop, everyone was on lunch. Again, waited even longer with children who were tried to make happy with snacks and not eating for hours. I even arrived 30 minutes early for my appointment to make sure things were moving in an orderly fashion. When calls were made to the dealership after this happened, the manager stated that I was told that they did not have the tires and I still showed up. This is extremely untrue and why would I come to a dealership to get repairs done knowing there was no tires there? And why would they not have ordered appropriate tires for my large truck knowing I was scheduled for this specific appointment? The dealership dropped the ball on this and I was left very unhappy and dissatisfied with the way things were handled. I am extremely upset and angry over how all of this was handled. I was offered a $100 dealership coupon for my "troubles" that day. I am not coming back to this dealership for work, or sales, so this coupon is worthless for my "troubles". A $100 refund in cash would be more appropriate.
Had to bring it back. Feel should have been compensated due to oil filter problem that took 3 visits to correct. This truck has cost too much in repairs. More research should have been done before truck was sold to us.