Apparently there was a mix up with my scheduled appointment. John Plummer went above and beyond to get my vehicle in for repairs and back to me in a very reasonable time. I appreciate all of his efforts.
Oil change/tire rotation was done in under an hour - a record at Rossi. Customer waiting area was a disappointment. No remote available for the TV so was forced to watch a Rossi infomercial for 45 minutes. No newspapers to read.
Had an issue with my Malibu, receptionist and John wokred very hard to get my car in and let me use a loaner car! I love this dealership, I will purchase my next car there as I loved the car buying experience the first time around!