We have known the Rossi family for 30-some years, so when we decided on a Chevy/GMC, there was no doubt we would be visiting this dealership, knowing what an effectively-run, friendly, buyer-centered business it is. We drove all the way from NYC and were greeted by professional, friendly folks who listened carefully to our needs and wants before steering us in the right direction. Our sales representative, Peggy, was more helpful, knowledgeable, honest and patient than we could have expected. The experience we had from start to finish was excellent, so excellent we actually look forward to driving all the way back to Washington to have our vehicle serviced by this top-notch crew.
Scott, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. At Rossi Chevrolet Buick GMC, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs.
We're happy to know that you had such a positive experience while visiting our dealership and would like to thank you for giving us this fantastic feedback. We hope to see you stop by again soon. Thanks again, Patrick!
We appreciate your feedback and are pleased that your experience was so positive. It's encouraging to know that we were so helpful during the purchasing process. Please let us know if there is anything else that we can do. Thanks again!
We're happy to know that you had such a positive experience while visiting our dealership and would like to thank you for giving us this fantastic feedback. We hope to see you stop by again soon. Thanks again, Marianna!
Rich, we sincerely appreciate your feedback. Each employee is a valued member of the Rossi Chevrolet Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
I believe an 1:35min for an oil change is a little too long. Being there before and it took an hour and I thought that was alot, so this last time just made me make my decision to get oil changes somewhere else.
Truck was in for oil change/tire rotation on 3/6 multipoint inspection showed brakes were still good and did not need attention. Truck back in on 4/21 for squeaking noise and noise in steering. Was told rear brakes and rotors needed replacing (less then 3000 miles from the last check) and a spring had to be replaced in steering wheel which hooked up to air bags and also some seals were leaking. John my advisor gave me a price and I explained that I had the extended warranty which I assumed he would know before he called me to give me a quote. So I had to wait for him to check and get back to me to let me know what was covered under warranty.Kept car over the weekend. Picked up Monday drove it home and it was still making the noise in steering. Left a message with John and did not return call. I called again on Wednesday and got him on the phone he said to bring it in again. Brought it in and he thought it was a gasket rubbing gave me a loaner car. Called me to let me know that it was the power steering module and they had one and replaced it. Pick the car up again and went home. Next day steering is making noise and has resistance. John over the phone thinks that it is air in the line and to bring it in. Bring it in and he checks the power steering fluid and tells me its low (which I asked why they didn't fill it when they replaced the module and he stated it could be from air in the lines) He filled it up and I went on my way. Less then a 1/2 mile up the road John calls to let me know that there is a leak he noticed when I drove off. Bring the truck back and he gave me a loaner car. Calls to let me know that the truck is ready at 4:30 tells me that the mechanic didn't tighten one of the hoses when installing the power steering module. Drive the truck out of the lot where now I notice my check engine light is on and never had been before. Called John and he said that there was no way that anything they did would have anything to do with the engine light and proceeds to let me know that he doesn't have a loaner car for me and may not have one the next day and that I would have to bring the car by so he could run the code. Bring the car back today and code came back as a oxygen sensor delay. Again he explained it has nothing to do with the repairs/lack of repairs that were done. I explained that I have zero confidence in your dealership and cannot believe the lack of customer service in relation to the 6 times I had to visit the dealership in 2 weeks (25 minutes out of my way each way) He cleared the codes and I went on my way. I had a great experience when I purchased my vehicle and because I had the service agreement I continued to have my vehicle serviced with your location but I will no longer continue to do so because of the lack of customer service I encountered through this experience.
Christina, we sincerely apologize that we did not meet your expectations. At Rossi Chevrolet Buick GMC we always want to have happy customers and this feedback will help us improve. Please contact us at your earliest convenience so we can discuss what happened and work on a solution.
We love hearing feedback from our customers and are glad that your service visit went so well! We pride ourselves on providing top of the line service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!
Thank you for taking the time to share your feedback. We appreciate the time it took for you to give us this feedback. At Rossi Chevrolet Buick GMC, we value our customers and we look forward to seeing you on your next visit.
Fernya, we sincerely appreciate your feedback. Each employee is a valued member of the Rossi Chevrolet Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!